Sector Wide Approach to Strengthening Health ( SWASTH )

Bihar Technical Assistance Support Team (BTAST)
Government of Bihar initiative supported by Department for International Development, UK


Medical officers deliberate on strategies to treat patients better

Medical officers resolve to formulate a “Bihar 2016” model based to develop an effective communication skills model to better assess their patients

In an effort to improve the delivery of healthcare in Bihar, a five-day workshop was organised for in-service medical officers from all over the state. At this workshop participants resolved to formulate a “Bihar 2016” model based on the Calgary-Cambridge framework to develop an effective communication skills strategy for doctors to better understand their patients’ needs.

The workshop -- ‘Medical Officers in Leadership, Management and Training for Health System Strengthening’ -- was organised at the State Institute of Health & Family Welfare, Patna, by the Bihar Technical Assistance and Support Team (BTAST) in association with the Royal College of General Practitioners (RCGP), London.

The aim of the workshop was to make the participants understand the importance of professionalism and their roles as leaders and mentors for their teams and improve their ability to train other health professionals to enhance their competencies. The senior staff attending the course were especially trained in determining best practices/ key competencies and looking for ways to resolve barriers to change. It was also decided at the workshop that a co-facilitator would be trained to make the course/ approach sustainable with regular evaluation every two months looking at the progress.

During the workshop the medical officers were encouraged to participate in role playing of scenarios related to change management, use of protocols and working with limited resources.
The agenda of the workshop covered topics related to public health such as effective delivery of national health programmes, epidemic preparedness, reproductive and child health and issues regarding organisational management, professional ethics, communication skills, etc.